🌸 Welcome to FOXAFOX ✨
Step into a world where every handmade piece is filled with heart, meaning, and mindful energy 💛
Feel inspired, find your calm, and let a little magic brighten your day 🌿
FAQs
Please contact us if you have any questions before purchase.
Yes! We offer free shipping on all orders over $69.99.
If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address, which you used for your order. Then if the item is shipped, you also will immediately receive a shipping email.
You can then track your parcel here: Track Your Order
If you need any further assistance with tracking your order. Please contact us in following ways:
Facebook: @Foxafoxshop
E-mail: contact@foxafoxshop.com
foxafoxllc@gmail.com
Note: Due to the carrier system, your tracking number information may take up to 2-3 business days to be visible on the carrier website.
We ship mainly through USPS, UPS, and FedEx, China Post.
Changes or cancellations can be made within 2 hours of placing your order.
Please contact us as soon as possible.
Yes, we ship worldwide. please see Shipping Information.
Ordering & Customization
Customization at FoxAFox is a collaborative conversation. After you place your order, we will contact you to discuss the details. Furthermore, we may ask for specific photos or personality anecdotes to ensure the final piece captures your pet’s unique spirit. Consequently, we work closely with you until you are confident the design reflects your bond.
Absolutely. Since our products are personalized, we prioritize your vision. However, please be aware that significant changes after the production process has begun may incur additional costs. Therefore, we encourage you to confirm all details during the initial design proof stage.
Don’t worry. Many of our customers have the love but not the design. Simply share a photo of your pet, and our team will recommend the best medium—whether it is leather, a plaster casting, or an embroidered portrait—to honor your companion.
Products & Materials
We offer everything from leather and plaster to apparel because we want to accompany you through all stages of life. Leather is for daily companionship, while 3D plaster or oil paintings are for eternal memory. Ultimately, we provide the medium, but you provide the meaning.
Yes, your pet’s health is our priority. Consequently, we ensure all materials—from the non-toxic finishes on our dining bowls to the soft-touch textiles used in our apparel—are pet-safe. Furthermore, we test all leathers and dyes to ensure they are gentle and durable for daily wear.
Artisan pieces require care. We provide a care guide with every purchase. For leather, we recommend periodic conditioning to keep the material supple. For plaster or art, keep them away from direct moisture to ensure they endure for generations.
Shipping & Timeframes
Handcrafting takes heart. Unlike mass-produced items, your piece is created from scratch. Whether it is carving leather or casting plaster, these steps cannot be rushed. Therefore, we appreciate your patience; we are ensuring that the quality is worthy of your pet’s memory.
| Country / Region | Estimated Time |
| USA, Canada, UK, Germany, France, Netherlands, Spain, Singapore, Serbia | 7-15 Days |
| Australia, Israel, Switzerland, Latvia, Italy, Portugal, Greece, Cyprus, Hungary, Croatia, Finland, Ireland, Norway, Thailand, Malaysia, Slovakia, Mexico, Brazil, Poland, Vietnam, Lithuania, Belgium, Japan | 10-20 Days |
Notes:
This table is for reference only. More information see Shipping Information.
Other Countries not on the list, please contact us at contact@foxafoxshop.com for delivery time details.
We strive to meet all delivery estimates. However, artisan work can sometimes encounter delays due to environmental factors. Consequently, we will notify you immediately if your shipment date changes. Your trust is our priority.
The FoxAFox Promise
Since our products are fully personalized, we prioritize your satisfaction from the very first step. Before shipping any item, our dedicated 1-on-1 customer service team sends a design proof for your final approval. Consequently, you have complete oversight of the creation process, ensuring the final piece matches your vision. However, we understand that physical products may feel different from digital proofs. If the final piece does not meet your expectations, please contact us within 7 days of delivery. We remain committed to making it right through revisions or thoughtful solutions, ensuring your custom treasure truly honors your pet.
Not at all. While we honor your pet’s memories with deep reverence, we also celebrate your daily life together. From everyday essentials like artisan leather collars and feeding bowls to cozy apparel and smart home care devices, we offer a comprehensive range of pet supplies—both custom and non-custom. Consequently, whether you are marking a significant milestone or simply enjoying the quiet joys of a morning walk, FoxAFox is designed to accompany you through every stage of your shared journey.
We want you to cherish every FoxAFox treasure you receive. However, if you are not fully satisfied with your purchase, we accept returns within 7 days of delivery, provided the items remain unused and in their original condition. For more comprehensive details, please review our full [Refund Policy] page. Consequently, to initiate a return, please contact our support team directly, and we will guide you through the next steps.