FAQs

Please contact us if you have any questions before purchase.

1. Do you offer free shipping?

Yes! We offer free shipping on all orders over $69.99.

2. How long does shipping take?

Country / RegionEstimated Time
USA, Canada, UK, Germany, France, Netherlands, Spain, Singapore, Serbia7-15 Days
Australia, Israel, Switzerland, Latvia, Italy, Portugal, Greece, Cyprus, Hungary, Croatia, Finland, Ireland, Norway, Thailand, Malaysia, Slovakia, Mexico, Brazil, Poland, Vietnam, Lithuania, Belgium, Japan10-20 Days

Notes:

This table is for reference only. More information see Shipping Information.

Other Countries not on the list, please contact us at contact@foxafoxshop.com for delivery time details.

3. How can I track my order?

If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address, which you used for your order.  Then if the item is shipped, you also will immediately receive a shipping email.

You can then track your parcel here: Track Your Order

If you need any further assistance with tracking your order. Please contact us in following ways:
Facebook: @Foxafoxshop
E-mail: contact@foxafoxshop.com
foxafoxllc@gmail.com

Note: Due to the carrier system, your tracking number information may take up to 2-3 business days to be visible on the carrier website.

4. Which carriers do you use?

We ship mainly through USPS, UPS, and FedEx, China Post.

5. Can I change or cancel my order?

Changes or cancellations can be made within 2 hours of placing your order.
Please contact us as soon as possible.

6. What is your return policy?

We accept returns within 30 days of delivery for unused items in original condition. More see Refund Policy.
Please contact our support team to initiate a return.

7. Do you ship internationally?

Yes, we ship worldwide. please see Shipping Information.

8. Are your jewelry pieces handmade?

Most of our wire-wrapped jewelry pieces are handcrafted, ensuring each item is one-of-a-kind.