Refund Policy

Effective Date: July 18, 2025

Refund and Exchange

Our policy lasts 30 days. We understand that it can be difficult to choose handmade and personal items online. Therefore, all eligible orders may be returned or exchanged for a full refund within 30 days of delivery, with proof of purchase.
Please note: Damages caused by regular wear or misuse do not qualify for replacement.
To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.

The cost of return shipping is not included and will be borne by the customer, except when the return is the result of our error (e.g., you received an incorrect or defective item).

If the item you ordered is damaged/faulty or if you received an incorrect item or missing an item, contact us: contact@foxafoxshop.com
Please give us an opportunity to serve you better! Our ultimate goal is to be sure you are 100% satisfied. We want to hear from you and know where we could have improved! Send us an email anytime. Thanks so much!

Shipping fees and additional service charges such as gift wrapping are non-refundabe.

After we receive and inspect your return, a refund or replacement will be processed within 7 business days, if the item is in stock.

If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
Once an exchange is made, the exchanged items are no longer eligible for refunds.

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Personalized or custom-made products(including made-to-order items)
• Free gifts or promotional items.
• Sale or discounted items;

Return Process

To complete your return, we require a receipt or proof of purchase.
Please contact us before sending any item back — do not return your purchase to the address shown on the package.

If your return is approved, we will provide a return label (only for defective items).
For all other returns, you are responsible for arranging your own shipping.
We strongly recommend using a tracked shipping service, as FOXAFOX is not responsible for packages lost in transit.

Return shipping costs vary depending on product weight, destination, and courier.

Refunds (if applicable)

Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
If approved, your refund will be processed within 7 business days, and a credit will automatically be applied to your original method of payment (PayPal, Stripe, or credit card).

All shipping costs of the original order are non-refundable.
If you haven’t received your refund yet, please:

• Check your bank or credit card statement again, there is often some processing time before a refund is posted.
• Contact your credit card company or payment provider, it may take some time before your refund is officially posted.
• If you still haven’t received it, please contact us at contact@foxafoxshop.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please email us at contact@foxafoxshop.com within 30 days of delivery.

Returns Without Label

To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You may use your own shipping method. We highly recommend using a shipper who provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records. FOXAFOX is not responsible for packages lost in transit if sent via a non-trackable carrier.

Our Responsibility

If the return is due to our mistake (wrong item or defect), we will cover return shipping costs and issue a full refund or replacement upon receiving the returned item.

Return Address

Please do not send returns to the package sender’s address. Contact us at contact@foxafoxshop.com first for the correct return address.

Contact Us

If you have any questions about your return or refund, please contact us:

• Email: contact@foxafoxshop.com
• WhatsApp: +1 (646) 240-9705
• Social Media: TikTok @foxafox7 | Facebook: Foxafoxshop